Why Inck?

If you are keen to work with a hands-on, highly experienced team that can help you create kick-ass custom branded merchandise, then you have come to the right place! Come on in & explore the Inck difference!

Our Team

Adrian Davidson

Managing Director

With 25 years of experience working in Branded Merchandise, Adrian is a leader in product safety, responsible sourcing and actively driving better education and transparency in the industry.

passionate Brand Merchandise Specialists
Hsiu Nam

Senior Project Manager

With experience on both sides of the business (supplier and customer-facing) Hsiu makes complex projects run smoothly and is trusted with managing our major, offshore projects.

passionate Brand Merchandise Specialists
Shane Cowell

Senior Account Manager

Shane heads up our Inck local team and brings a passion and energy that is widely infectious. His experience from outside of the industry has helped drive innovation and new ways we do business.

passionate Brand Merchandise Specialists
Jaala Cheetham

Finance and Operations Manager

Jaala is our financial guru. With nearly 10 years at Inck, there’s not a problem that Jaala can’t help solve with her forensic attention to detail and laser focus.

passionate Brand Merchandise Specialists
Roxane Froehlich

Senior Account Manager

Rox manages the local side of the business. With over 300 local suppliers and tight lead times, Rox weaves her magic every day to make good things happen.

passionate Brand Merchandise Specialists
Bruce Yu

Buying & Production Manager

Bruce is the liaison between our customers and our factories. Having gained consumer product experience on the ground, both here and in China, he expertly manages our supply chain across multiple projects at any one time.

passionate Brand Merchandise Specialists
Caitlin Scott

Sales Support & Admin Assistant

Caitlin supports the sales team and assists with all the back office admin. From liaising with our suppliers and courier companies to sourcing and quoting for smaller, local orders.

passionate Brand Merchandise Specialists
Alexis Dungca

Graphic Designer

Alexis is our in-house designer who helps with the design/innovation side of the business. He ensures your mock ups look great and your artwork is on point.

The Inck Difference

Here’s 5 reasons our clients keep working with us year after year.

We Make It EASY
We Make It WELL
We Make It SAFE
We Make It RESPONSIBLY
We Make It BETTER
We Make It EASY

Looking to design a brand new product for a major campaign or event? Need quality merchandise delivered fast? Whatever it is you need, the team at Inck can take care of it. Our financial and operations team has specialist experience that allows us to work with factories directly and manage the cross-border, multi-currency, multi-lingual transactions of your order responsibly. At Inck, we manage every transaction and take full responsibility thereby mitigating any risk to your brand and reputation. And our ‘no surprises’ pricing means literally just that.

We Make It WELL

When you partner with Inck, your brand’s reputation becomes as important as our own. With an award-winning creative team and all products sourced from ISO 9001 certified suppliers, we strive to not only offer quality products, but also impeccable service, exacting detail and a level of professionalism worthy of your trust.

We Make It SAFE

From design to delivery, our commitment to the highest standards of safety is woven into the DNA of everything we do. We are not interested in short cuts. Working closely across the supply chain allows us to maintain full transparency, ensure safer working conditions and mitigate any risk to your reputation or brand. Whether it’s consulting experts on mandatory and complex safety standards here in Australia, assessing and auditing factories to ensure good manufacturing process, checking ethical and environmental standards are being met or conducting laboratory testing before the manufacturing stage, we have developed an incredible team that allows us to take responsibility for quality assurance, every step of the way.

We Make It RESPONSIBLY

By making every effort to understand the sustainability journey of your product, we offer ethically produced merchandise from quality-controlled suppliers that meet your needs, without jeopardising the needs of future generations. Talk to us about how we can create eco-friendly branded merchandise for your business.

We Make It BETTER

With over 15 years’ experience, working with some of the world’s leading brands (Nestle, Uncle Tobys, Cricket Australia), when it comes to delivering on our promises, we don’t mess around. We are open, honest, transparent and fair. We don’t just promise it – we guarantee it.

Our Process

Here's what to expect when you have Inck on your team.

Custom Merchandise Designing

Discovery

The first part of the process starts with you, and understanding your objectives from a brand and customer perspective. From there, our team put our thinking caps on and explore concepts and merchandise options. We then liaise with our partners, either locally or overseas, before providing you with a range of options and costings. 

Custom Merchandise Designing

Design

Once you are happy with the completed brief, our design team get to work. The design stage incorporates the highest quality assurance and all relevant safety measures required under Australian (and International) law. Before we hit ‘go’ on your order, we’ll share picture-perfect prototypes so you know what your customers are getting.

Custom Merchandise Designing

Development

During development, we leverage our trusted relationships with our overseas suppliers/factories to ensure your product is made to exact specifications. We have a team on the ground to ensure everything runs smoothly and make endless phone calls to track each stage of the production process.

Custom Merchandise Designing

Delivery

Our operations team is obsessed with getting your order to you on time. We take care of all the freight, warehousing and delivery side of the process, ensuring your products arrive promptly.

No Hassle. No Uncertainty. Guaranteed.

Our Values

These are the reasons we get up in the morning and are excited to get to work.

Quality
Teamwork
Commitment
Accountability
Passion
Integrity
Creativity
Quality

When you partner with Inck, your brand’s reputation becomes as important as our own. We strive to not only offer quality products, but also impeccable service, exacting detail and a level of professionalism worthy of your trust.

Teamwork

The strength of our team lies in not only our combined experience and expertise but our ability to trust and support each other. We genuinely enjoy working together and value fun and humour as much as hard work and efficiency.

Commitment

We come to work each day with our sleeves rolled up, committed to constantly finding better, faster, easier and more efficient ways of doing things.

Accountability

We pride ourselves on being a team that you can trust and that stems from delivering on one’s promises. We don’t just say we will do it, we offer a bona fide guarantee.

Passion

Honestly, we love what we do. We are passionate about the products we supply, we are dedicated to giving an above-and-beyond customer experience and we are not afraid to be continually learning, innovating and improving.

Integrity

Integrity is the foundation on which trusted relationships are built. We believe in consistently doing what is moral, just and fair, not just because it might be expected of us, but because it’s the right thing to do.

Creativity

Fostering creativity is paramount because that is where the magic happens. Where great ideas happen, where problems are solved and where memorable merchandise is made. Life is (way) too short for boring giveaways.

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