Our Guarantee

Delivering peace of mind for our customers

As a leading provider of branded merchandise across Australian and international markets, we’re proud to offer guaranteed peace of mind. This includes:

Goods delivered on time, or your money back (we’ll even air-freight if we have to, at no extra charge)
No price changes after your initial quote (you can forget about bill shock)
Superior product quality and safety (to Australian standards)
Ethically produced merchandise from quality-controlled suppliers
Personal service with a smile (we love our customers!)

How it works

If you believe we have failed to deliver on any of our promises (subject to Terms and Conditions), simply specify your complaint in writing.

We’ll take a look at what has gone wrong and after reviewing your order, our commitment to you and the service you received we will happily supply a full refund on your ordering costs.

It's a pretty massive guarantee...

A full refund if things go haywire is a HUGE commitment.

But we’re serious about providing five-star service and we have been doing it for years.

So we’re pretty sure you’ll walk away happy.

Why not contact us today to put our promise to the test?

Elizabeth Livanos

Inck Merchandise and the team have been incredibly professional, creative and supportive upon the commencement of our new merchandise line for our Clients & New Clients 12 + months ago. We are now to able to offer premium and quality custom merchandise to our 8,000 + members (an awesome retails and marketing piece for our business) thanks to the help and ongoing support from the team at Inck.

Harby Studios

Inck Merchandise have been wonderful to deal with, specifically Shane. He has been extremely accomodating and has gone above and beyond to ensure our products were delivered to deadline and are at a high quality standard. He has made the process easy and stress-free. We wouldn't hesitate to recommend Inck Merchandise not only because of their amazing customer service as well as their product quality. Thank you all!

Zan Schmidt

Can highly recommend Shane and the Team at Inck - Shane was very professional, quick to respond, accommodated our special requests and sourced great products. He also went the extra mile for us as a charity which made all the difference. Cannot recommend Inck highly enough.

kate bolas

The team at INCK make merchandising so easy. They're super responsive, cost efficient and deliver on time, on budget. We'll definitely use them again.

Stephen Jarjoura

The Inck team made the whole process of creating merchandise for my business so easy. Highly recommend

ID POP Co.

Great experience working with Adrian and the team. When our key client was in a bind, Adrian and team sprung into action. ?? Inck Merchandise.

Adrienne Pearson

The Inck team have been brilliant helping me source some water bottles for a client's media activity. The team are experts when it comes to client requirements and adhering to highly regulated requests around material / products used. I'd highly recommend this company to anyone looking for branded merch, they've been a dream to work with :) I will definitely be working with them again in the future!

Unknown Unknown

Big thank you to Shane and his team. Product looks fantastic was in budget and arrived early. Very professional.

권지언

Great price and awesome customer service!

Delivering peace of mind for our customers

How it works

It's a pretty massive guarantee...

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