FAQs

These are the questions that we get the most.

Briefing/ Getting started

Sure! We have worked with lots of business and team members who are new to the world of branded merch and will happily navigate you through it. Whatever you need help with, from product ideas to pricing, from compliance to logistics, we are here to help. Get in touch with one of our team today and let’s make your merchandise EASY!

Good question. If you already know what type of product/s you are looking for, how many items you need and when you need them, then getting a quote is fairly straightforward. Simply fill out this Quick Brief and we can come back to you ASAP.

If you want to create a custom product or are not sure what you are looking for, get in touch with our team today to book a discovery call.

Budget/ Pricing

No Problem! Many of the clients we work with don’t yet have a confirmed budget. Whilst it is an important component of any brief (as it can determine the type of products we can offer you) this is definitely something we can help you with. Get in touch with our team today to get started.

Absolutely! With over 15 years experience and having quoted on 1000’s of products we can give you a pretty accurate price guide very quickly. Get in touch with our team – we’d be happy to help!

That depends. Whilst we are happy to price match and are very experienced at negotiating the best price on your behalf, we never sacrifice quality for the sake of finding the lowest possible price. Get in touch and let’s see if we can help!

Yes. We are happy to price match on like-for-like products. Get in touch with one of our friendly team to learn more.

No problem! We are happy to provide ideas and quotes on a no-obligation basis. Just fill out this quick brief and one of our team will come straight back to you.

Not a problem. Get in touch with one of our friendly team who’d be happy to help!

Quantity

Yes, all products have a minimum order quantity (MOQ). Please contact our friendly team for more information as all products vary.

We get it – not everybody has a huge budget. Whilst all our products do have a minimum order quantity (MOQ), feel free to contact our friendly team for more info as all products vary. If we can’t help you, we’d be happy to refer you to someone who can.

Timing/Leadtime

Yes – most of the time we can. Working with strict deadlines is a big part of what we do and managing this seamlessly is one of our superpowers. When do you need it? Get in touch, let us know and we can help work through your timeline.

If it’s a fairly simple order, we will come back to you with estimated pricing in a matter of hours. For larger orders, or if the enquiry is relating to budgeting for a major activation, we will take you through our Discovery Process and offer you a (no-obligation) guide pricing based on our experience. Ready to go? You can contact us here or complete a quick brief here to get the ball rolling.

With every quote, we give you a very accurate guide of when you can expect delivery. When do you need it? Get in touch with our team today and we will let you know if that’s a realistic timeline.

Creativity/Innovation

Absolutely! Helping our clients to find and create the perfect promo product is one of our favourite parts of the job. Ready to get started? You can either complete our quick brief or just give us a call and we will get straight to work.

Yes! Just let us know a bit about your project and we’d be happy to present you with a range of ideas that will suit both your customers and budget. Give one of our friendly team a call today to get the ball rolling.

Yes, we have created custom products for many of our client’s over the years and have industrial designers who can create CAD drawings or 3D moulds as required. Whether you are looking to create an individual product or an entire range, we have award-winning, design specialists who can help. You can check out how the process works here or feel free to get in touch – we’d love to hear about your project!

Good question. Whilst there are 1000’s of promotional product suppliers in the market, many offer cheaply-sourced, commodity style products that are barely indistinguishable from each other. At Inck, we aren’t just here to flog you a bunch of promo products. We are here to help you create branded merchandise your customers will LOVE.

We get a lot of questions about artwork, decoration and file types. Need more help? Get in touch with our team.

Ethical Sourcing

Yes. We have a huge range of eco-friendly merchandise to suit all types of activations and budgets. Get in touch and we can help you find the perfect planet-friendly product.

When you partner with Inck, you do so in the knowledge that we are passionate about product safety, responsible sourcing and actively driving better education and transparency in the industry. You can read more about our commitment to ethical sourcing including our Supplier’s Code of Conduct and Modern Slavery Policy here.

Yes. Here at Inck, we take our Corporate Social Responsibility seriously and are firmly behind any action that improves industry practice. You can view our Modern Slavery Policy here. 

Good question. Product safety is something we feel very strongly about. So strong in fact, that we wrote ‘The Ultimate Guide to Promotional Product Safety’ as an educational tool for the industry (you can download a free copy of it here).

Yes. When you partner with Inck you have the guaranteed peace of mind that we will have your back. Every step of the way.

General

We can give you a million reasons why we think you’ll love working with us. But, don’t just take our word for it. How about we put you in touch with one of our recent customers so you can chat with them about their experience? Get in touch with one of our team who would be happy to help.

Not a problem! We have customers (and suppliers) spread throughout Australia and the rest of the world. Just let our friendly team know what you need and let us take care of the rest!

Please get in touch with us at [email protected] – We are very experienced working on big-budget projects and would welcome the opportunity to be considered. Here is a link to the relevant Supplier Codes that we comply with.

Yes. Feel free to check out some of our latest catalogues here. Even easier? Get in touch, let us know a bit about your brief and we can put together a bunch of ideas for you!

Yes. From the moment you get in touch with our team, right up until the day your promotional products are delivered, we are here to make your life EASY.  We’ll help you find the perfect product and also take full responsibility for all the (boring but important) logistical, legal, safety and compliance issues that apply. Whatever you need, we will take care of it!

There are loads of companies out there offering 100’s of pages of promo products that all look the exact same. We feel that branded merchandise better describes what we offer – premium quality products that can be activated in a whole range of ways to promote your brand and genuinely engage with your customers. Looking for the Perfect Product? Get in touch and let us show you the difference!

If you are a supplier please contact us at [email protected]

Got another question?

Give us a call or drop us an email.
We’d be delighted to share our expertise.