Frequently Asked Questions

Artwork And Design

What format do i supply artwork in?
I do not have the design yet, can Inck help?
How can i install this new version?
What does AI or EPS mean?
What is i need a specific color printed?
Can my logo appear in more than one position?
I want to develop a completely new bespoke item – can you help?
What format do i supply artwork in?

Please provide all artwork as high res outlined AI Illustrator, EPS or PDF in vector format. If you do not have this format, our designers will be happy to assist in creating artwork.

I do not have the design yet, can Inck help?

Yes, we have designers who can create any design according to your requirements.

How can i install this new version?

Inck has a team of experienced creative designers who can brainstorm ideas based on your brief. We present these these to you in a powerpoint with indicative pricing and qtys. You can then choose from this range of items.

What does AI or EPS mean?

Please refer to our Artwork glossary “here”

What is i need a specific color printed?

Yes if you provide us with PMS colors we will match as close as possible. Please note that different substrates convey different colors so we cannot 100% match.

Can my logo appear in more than one position?

This depends on the product. Many products can accommodate more than one position and in multiple colors.

I want to develop a completely new bespoke item – can you help?

Yes, we have industrial designers who can create CAD drawings or 3D moulds

General

Do you have a showroom?
Do you have a catalogue you can provide me?
What guarantees do you have?
What are your payment terms?
Do you have a range of environmentally friendly products?
What is BPA?
Do you have a showroom?

We sure do! We welcome you to visit and view our extensive range of products. We are located right next door to the big Coca Cola sign in Darlinghurst and have a 24hr concierge service and visitor parking.

Do you have a catalogue you can provide me?

Yes we do, you can either download it HERE or request a copy by contacting us using the contacts form HERE.

What guarantees do you have?

Simply put, we want you to be happy. From the moment you contact our office or head to our website your experience should be an enjoyable one. We pride ourselves on good customer service, high quality products and delivery with a smile. Still, even the best of us make mistakes. Things go wrong. That being said, we will work to make any problem right. Call us at 612 9360 5758 or send us an email to [email protected]  and we will take care of you.

What are your payment terms?

30% deposit and 70% balance

Do you have a range of environmentally friendly products?

We have an extensive range of eco friendly products – please contact our team who can provide you with more information.

What is BPA?

BPA stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins since the 1960s. BPA is found in polycarbonate plastics and epoxy resins. Polycarbonate plastics are often used in containers that store food and beverages, such as water bottles. You can read more about BPA here.

Order And Shipping

What is the difference between local and indent products?
How quickly can i get a quote?
I have an urgent deadline or promotional campaign, can you help?
Can i order branded merchandise produced in a week?
How long will my order take to get to me?
Is there a minimum order on products?
What are overs and unders?
Do i need to pay for freight and organise delivery myself?
What does FOB mean?
Do I get to see a sample before delivery?
Are there any hidden costs?
Do you ship worldwide?
What is the difference between local and indent products?

Local goods are products that are sourced and decorated within Australia. These usually have a lead time of 1-3 weeks after artwork approval.

Indent products are sourced and decorated offshore and shipped to Australia. They require the longer lead time of approximately 10-12 weeks from artwork approval.

How quickly can i get a quote?

At Inck we pride ourselves in getting a quote to our clients within 48 hrs. Please contact us here to get a quote.

I have an urgent deadline or promotional campaign, can you help?

Yes we can have an extensive range of locally stocked promotional products which can be delivered within a few days, some in 24hrs! Please check “Inck express”.

Can i order branded merchandise produced in a week?

Yes we have an extensive local range which is off the shelf and can be turned around quickly. Please contact “X” for a catalogue or more information

How long will my order take to get to me?

Generally we allow 2-4 weeks for items available in Australia. Bespoke custom offshore items take approximately 12-14 weeks to manufacture and deliver by sea. Alternatively 6-8 weeks by airfreight

Is there a minimum order on products?

Yes all products have a minimum order quantity. Please contact our friendly team for more information as all products vary.

What are overs and unders?

At all times, we aim to produce an order to the exact quantity required, however at times the machinery we use does not allow this. As per our terms and conditions, we have 5% over or under the ordered quantity.

Do i need to pay for freight and organise delivery myself?

No, the unit price is all inclusive. Our nominated freight forwarder will arrange delivery to your address.

What does FOB mean?

Please see glossary of shipping terms “here

Do I get to see a sample before delivery?

Yes on all offshore orders we provide a sample for approval before mass production. Generally,  if an order is placed with an Australian supplier no sample is provided but at your request we can obtain an existing unbranded sample for approval.

Are there any hidden costs?

No, the unit price is all inclusive ex GST. Door to door service.

Do you ship worldwide?

Yes. All of our promotional products are available for shipment worldwide. In fact we can deliver to multiple locations for one order.  Please provide delivery instruction details to the account manager when you request a quote.

Quality Control And Inspection

What does AQL mean?
Do you conduct inspections?
How do i know the factory you are working with is appropriate?
Do you conduct tests on products?
Are all your products ethically sourced?
What does AQL mean?

Please see glossary of terms “here

Do you conduct inspections?

Yes, we conduct a DUPRO and FRI inspection on 100% of our orders offshore.

How do i know the factory you are working with is appropriate?

All factories are audited by our independent Inspection company prior to placing and order. We aim to choose factories who are SEDEX and have ISO certification.

Do you conduct tests on products?

Where applicable our products are tested with SGS according to Australian Standards

Are all your products ethically sourced?

Yes 100%, we have procedures in place throughout the sourcing, manufacturing and supply chain which ensure this. We are a member of SEDEX and many of our preferred suppliers are SEDEX also.

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