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About Us

If you are keen to work with a hands-on, highly experienced team that can help you create kick-ass custom branded merchandise, then you have come to the right place! Come on in & explore the Inck difference!

Our Team

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Learn More about Adrian

Adrian Davidson

Managing Director

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Adrian Davidson

Managing Director

Hands on and always keen to help share his knowledge and experience, Adrian is passionate about Inck and the promotional merchandise industry. As a national industry association board member (APPA), Adrian is a leader in product safety, responsible sourcing and actively driving better education and transparency in the industry. As an owner and Director at Inck, Adrian is personally responsible for the products that Inck delivers, but sleeps comfortably at night knowing that he has the Inck team behind him!

To get in touch with Adrian [click here]

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Learn More about Hsiu

Hsiu Nam

Senior Project Manager

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Hsiu Nam

Senior Project Manager

Hsiu may have a tricky name (it’s pronounced “Sil“ like “window sill”) but it’s the only tricky thing about her! Hsiu makes complex projects run simply with her experience on both sides of the business (supplier and customer facing) and her ridiculous work ethic and reliability. With over 9 years at Inck, Hsiu is trusted with managing our major, offshore projects and works closely with our customers and the team to deliver outstanding results.

To get in touch with Hsiu [click here]

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Learn More about Roxane

Roxane Froehlich

Senior Account Manager

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Roxane Froehlich

Senior Account Manager

Rox manages the local side of the business. With over 300 local suppliers and tight lead times, Rox weaves her magic every day to make good things happen. If you call us, it is likely to be Rox’s cheerful voice that will greet you. And, if it’s something you need quoted on quickly, Rox will bring together our supply, design, decorator and delivery team to make it happen and ensure you are 100% happy.

To get in touch with Rox[click here]

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Learn More about Shane

Shane Cowell

Senior Account Manager

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Shane Cowell

Senior Account Manager

Vying for the title of “most helpful person in the world”, Shane brings a passion and energy to the team that is widely infectious. With a successful career in the health and fitness industry, Shane has developed a customer service attitude that can only be learned with years of frontline experience. Shane’s passion for creativity and technology and his experience from outside the promo products industry is driving innovation and new ways of how we do business.

To get in touch with Shane [click here]

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Learn More about Jaala

Jaala Cheetham

Finance and Operations Manager

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Jaala Cheetham

Finance and Operations Manager

Jaala is our financial guru. With nearly 10 years at Inck, there’s not a problem that Jaala can’t help solve with her forensic attention to detail and laser focus. “If it has to be done again, build a system” is Jaala’s mantra. In addition to her financial savvy, she also happens to be one of the most professional and helpful people to have ever walked the earth.

To get in touch with Jaala [click here]

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Learn More about Bruce

Bruce Yu

Buying & Production Manager

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Bruce Yu

Buying & Production Manager

Bruce is the liaison between our customers and our factories. Having gained consumer product experience on the ground, both here and in China, he expertly manages our supply chain across multiple projects at any one time. Bruce is a brilliant communicator and always on the lookout for safety and compliance in the production process. Although Bruce spends most of his time working directly with our factories, he is also closely involved with our customer facing team to ensure clear communication flow.

To get in touch with Bruce [click here]

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Learn More about Caitlin

Caitlin Scott

Sales Support & Admin Assistant

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Caitlin Scott

Sales Support & Admin Assistant

Caitlin supports the sales team and assists with all the back office admin. From liaising with our suppliers and courier companies to sourcing and quoting for smaller, local orders. Caitlin’s enthusiasm and thirst to learn make her a welcome addition to the team (and she also makes a fabulous cup of tea!)

To get in touch with Caitlin [click here]

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Learn More about Alexis

Alexis Dungca

Graphic Designer

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Alexis Dungca

Graphic Designer

Alexis is our in-house designer who helps with the design/innovation side of the business. He ensures your mock ups look great and your artwork is on point. Always keen to help, Alexis is a chilled member of the team whose creative experience and can-do attitude make him a welcome asset.

To get in touch with Alexis [click here]

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Our Values

Everything we do is underpinned by a shared set of values that define how we work. And why it works.

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Quality
When you partner with Inck, your brand’s reputation becomes as important as our own. We strive to not only offer quality products, but also impeccable service, exacting detail and a level of professionalism worthy of your trust.

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Teamwork
The strength of our team lies in not only our combined experience and expertise but our ability to trust and support each other. We genuinely enjoy working together and value fun and humour as much as hard work and efficiency.

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Commitment
We aren’t afraid to roll up our sleeves and are committed to constantly learning, improving and finding better ways of doing things every single day.

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Accountability
When it comes to delivering on our promises, we don’t mess around. We are open, honest, transparent and fair. We don’t just promise it – we guarantee it.

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Passion
Honestly, we love what we do. We are passionate about the products we supply,  our focus is on making your customer experience great and we are dedicated to continuously moving forward, innovating and improving.

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Integrity
Integrity is the foundation on which trusted relationships are built. At Inck we believe in consistently doing what is moral, just and fair, not just because it might be expected of us, but because it’s the right thing to do.

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Creativity
Fostering creativity is paramount, because this is where the magic lies. Where the great ideas happen, where problems are solved and what allows us to elevate your brand from standard giveaway to memorable merchandise.

Our Team Resources

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Learn More about the Creative team

Creative Team
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Creative Team
Our award-winning design team deliver both creative and innovation. From super-fast concept ideas and visuals, to strategic industrial designs, we have a team of experts on hand to deliver concepts, creativity and artwork that wow our customers. We believe that creativity is about far more than just drawing pretty pictures, that it’s about problem solving, agility, innovation and hard work. Our design team work hard to create imaginative promotional products that will engage with your audience, elevate your brand and provide a significant return on investment.

For any questions about our creative process please get in touch [here]

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Learn More about the Quality Assurance team

Quality Assurance
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Quality Assurance
Product safety and creating products that are fit-for-purpose is our No1 priority and guarantee.This can only be delivered with a highly specialised team of individuals and companies both here and around the world. Whether it’s consulting experts on mandatory and highly complex safety standards here in Australia, assessing and auditing factories to ensure good manufacturing process, checking ethical and environmental standards are being met, or conducting laboratory testing before the manufacturing stage, we have developed an incredible team that allows us to take responsibility for quality assurance, every step of the way. We are trusted by some of the worlds biggest brands that lead the way and set the standard in this area.

For any questions about our quality assurance process please get in touch [here]

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Learn More about the Logistics and Delivery process

Logistics and Delivery
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Logistics and Delivery
With a strong focus on ‘last mile’ logistics, our team provide exceptional levels of service and 100% delivery strike rate to your warehouse or even direct to your customer. We have an incredible team of suppliers and over 15 years of experience making tens of thousands (or more) deliveries. Whether it’s getting millions of products delivered to different locations around the world, or getting 50 items to an important event at a specific time, we make this happen reliably, every day. And, it’s guaranteed.

For any questions about our logistics & delivery process please get in touch [here]

passionate Brand Merchandise Specialists

Learn More about the Finance & Operations team

Finance & Operations
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Finance & Operations
Our financial and operations team has specialist experience that allows us to work with factories directly and manage the cross-border, multi-currency, multi-lingual transactions of your order responsibly. Delivery delays, mid-quoting and financial risk are hidden dangers you may not be aware of. At Inck, we manage every transaction and take full responsibility thereby mitigating any risk to you brand and reputation. And our ‘no surprises’ pricing means literally just that.

For any questions about our finance and operations process please get in touch [here]

passionate Brand Merchandise Specialists

Learn More about the Sales and Marketing team

Sales and Marketing
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Sales and Marketing
We love sharing our knowledge and experience – We call it helpful marketing. Our team of experts work developing content, guides and blogs that are designed to help promote best practice in our industry and help inform anyone looking to source branded merchandise.

We’d love your feedback or to keep in touch with us please [click here]

passionate Brand Merchandise Specialists

Learn More about the IT and Technology team

IT and Technology
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IT and Technology
We use the very latest technology to help us constantly improve the way we work and communicate with each other, our suppliers and our customers. We are constantly exploring new opportunities to learn and implement technologies to improve our results. By balancing both the high touch and high tech sides of the business, our team are able to manage our orders quickly and efficiently.

For any questions about our technology systems and processes please get in touch [here]

Testimonials

With over 15 years experience, supplying some of the world’s leading brands and companies, our proven track record offers you guaranteed peace of mind. And, Sure. We might be a little biased. So – Why not have a look at some of our client testimonials?

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Why Inck?

Because We Make It
Because We Make It EASY
Because We Make It WELL
Because We Make It SAFE
Because We Make It RESPONSIBLY
Because We Make It BETTER
Because We Make It EASY

Sourcing promotional products can be a painful process. There are over a 100 million products available online and millions of factories, agents and suppliers to source them from. Inck saves you from not only choice overload, but offers no-surprise pricing and guaranteed peace of mind that every step of the way we will take care of it.

Because We Make It WELL

Whilst many promotional products may look the same, not all are created equally. At Inck, we are committed to maintaining the highest quality standards and only work with factories whose values align with our own. With an award-winning creative team and all products sourced from ISO 9001 certified suppliers, you can rest assured that your merchandise will look great and produce results.

Because We Make It SAFE

Safety is an intrinsic part of our products’ quality and value. From design to delivery, our commitment to applying the highest standards of safety is woven into the DNA of everything we do. We are not interested in short cuts. We believe our responsibility extends beyond the mandatory testing, risk assessments and quality procedures expected. Working closely across the supply chain allows us to maintain full transparency, ensure safer working conditions and mitigate any risk to your reputation or brand.

Because We Make It RESPONSIBLY

Whilst the promotional products industry might not have the best credentials in terms of reducing waste, we are genuinely invested in reducing our footprint. By making every effort to understand the sustainability journey of your product, we offer ethically produced merchandise from quality-controlled suppliers that meet your needs, without jeopardizing the needs of future generations.

Because We Make It BETTER

With over 15 years’ experience, working with some of the world’s leading brands (Nestle, Uncle Tobys, Cricket Australia), we’re proud to offer guaranteed peace of mind (or your money back).

But don’t just take our word for it! Here’s what some of our clients have to say.

CLIENT TESTIMONIALS

Custom Merchandise Made Easy.

Our team is obsessed with creating unique, custom products your customers will love.
Let us take care of everything!
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